How do we issue a NEGATIVE REFUND?

[VINOme]

Is there a way to issue a NEGATIVE REFUND or SALE without selecting a previous transaction? Want to use the negative refund as a workaround to bottle deposit refunds and other forms of payouts.

[HC_Charlie]

Hello @VINOme thanks for your post. Not sure if I'm understanding correctly...issuing a negative refund, are you looking to "give" money to a customer independent of a transaction?

Are you talking about if someone random (who didn't make a bottle purchase) comes in with collected bottles and just want to collect on the deposit? I do not think Square features the ability to create this kind of "negative" sale or refund that you're talking about. You can check out this post for a discussion on this, or check out the Ideate section of the boards to see if anyone else has requested this feature, or you can add a request here.

I don't think you can issue a traditional refund without choosing a prior transaction, but for accounting purposes matching a refund (say a bottle return) to a specific customer transaction would be best for bookkeeping. See this post for some more info.

[VINOme]

@HC_Charlie Thanks for providing me with the post links. I've already gone thru most of the community boards, specialty boards, etc. I know of the attempted workaround, but none of them would be useful in our scenario.

Bottle deposits have been asked year after year with no success being added to the feature set. It's a real shame as SRP is a decent POS system but lacks the most basic functionality.

Getting frustrated when I had high hopes for Square for Retail Plus!!