HELP Please - Having several issues

[VintageHorseBox]

1. Locations

I have two locations (shop and mobile for events) set up which is cause a problem with stock (although we only use one stock room), how do I delete/merge in to one.

2. Equipment

I have a Retail till system, terminal and a card reader, how do I set these so they can used by one site (these seem to spread over two sites, Till been shop and Terminal & Reader been mobile.

3. Charges

I got a £1,000 credit for poor delivery service from Square , due to the till taking nearly 8 weeks to be delivered, which was meant to used against bank transfers/commissions etc.... but I still seem to be getting charged.

4. Till appearance has change this morning and the keypad for manually adding in costs of items seems to have disappeared.

Tearing my hair out here, tried calling customer services but got sick of repeating my self, then lost connection.

[Breffni]

Hey @VintageHorseBox, happy to help here. 

1)

• Merging Inventory: There would need to be an inventory recount to merge existing stock from both locations into one. There are a couple of options here, which will likely depend on the size of your full item library.

1. Manually merge stock: On your Square Dashboard, you can click into each item and edit the stock. Selecting recount as the reason, you can just add stock from location B to location A. Then you'll need to make sure that location B stock is down to 0.
2. Using Square's item import tool, manually download a CSV copy of the item library for location A and manually update the 'New Quantity' column with the full inventory figures and then reimport the CSV file.

• Transaction history/order history: It is not possible to transfer previous transaction history from one location to another.
• Deleting the extra location: You can always deactivate the extra location. It'll still be accessible on your Square Dashboard and you can reactivate it anytime.

2) 

It sounds like since you have multiple locations set up, you may have logged onto your device at varying locations. You can read more about switching locations from the Square app here. For the Square Terminal, you'll need to sign out and sign back in. When signing back in, you'll be prompted to select the location you'd like to use. 

3) 

A bit of background on how free processing works: Free processing reimbursements are applied on a per-transaction basis and are automatically grouped with your next transfer.

For example:

• If you use the reader to charge a customer £100.00, Square’s fee of 1.75% will be applied to the payment. However, your transfer will appear as £100.00 since your fees are reimbursed at the time of transfer.
• The payment total of £100.00 will be deducted from your free processing balance.

The fee will still appear in your Sales Reporting and on your Balance tab, but you will see the reimbursement line item as well. Please check this out and if you still believe the free processing is not applying to your sales, let me know and I can dig deeper here. 

4)

For your till system - are you using the Square Stand or the Square Register? Could you please send a screenshot of your current display here so I can help you figure this out - thanks! 

I'll keep an eye out for your response.