Floorplan not showing active tables

[WEK]

I have 5 handheld terminals.  The two newest that I received do no show active tables and tabs on the floorplan.  How do I fix it?

[Ellie_]

Hi there, @WEK,

We would be happy to step in here to help! What versions of the Square Terminal are those two running? When you try to view the tables, what comes up? 

Also, I noticed that this is your first time posting, so I just wanted to say welcome to the Square Community! We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. 

[WEK]

thanks for the welcome

when I log in I get the correct floorplan, none of the tables or tabs on the two newest devices show up.  

as for the version, I have no idea