Feature Request: In-App Outage Notifications

[1in20]

When there is an issue with square, it would be nice to have a visual indicator on all square POS, KDS etc.

Currently something may not be working as expected, staff start looking for internet issues or something else, i'lll goto the square status page to see the situation.  

Having a simple traffic light approach (e.g. Green Dot = all good, Amber = some issues, Red = major outages) would reduce calls to your support teams, business owners/tech support, etc.

This could be extended to a simpler way to report issues, click on dot > report issue. This way outages can be reported by staff quicker.

[#2]

Hi @1in20 👋,

Apologies for the delay in getting back to your message!

In-app notifications during service disruptions is something we're currently working on bringing to sellers globally in the near future! Once we have more information to share, we'll make sure to keep sellers informed about this change.

In the meantime, you can opt in to receive Outage Notifications during service disruptions. With this option enabled, you'll receive SMS and email notifications during service disruptions for the products and services you currently use. This will help you stay informed and manage any potential disruptions more effectively.

If you have any further questions or need assistance, please feel free to reach out. We're here to help!

[Laurie_]

Hi @1in20 👋,

Apologies for the delay in getting back to your message!

In-app notifications during service disruptions is something we're currently working on bringing to sellers globally in the near future! Once we have more information to share, we'll make sure to keep sellers informed about this change.

In the meantime, you can opt in to receive Outage Notifications during service disruptions. With this option enabled, you'll receive SMS and email notifications during service disruptions for the products and services you currently use. This will help you stay informed and manage any potential disruptions more effectively.

If you have any further questions or need assistance, please feel free to reach out. We're here to help!