Declined Cards at checkout

[sippytheut]

I have had many customers state that they have tried to check out but their card gets declined.  They are valid cards.  I have no clue why this is happening.  The latest is my sister.  Online transactions.

[sayra]

Hey @sippytheut. Sorry to hear your client's card is getting declined. This is usually related to an issue with the card itself. You can take a look at the settings in your Square Online Store under Checkout to make sure everything is set up correctly.

If you continue to experience the same thing please contact our Customer Success Team to look at your account in detail. 

Thank you!