Check out on POS

[166Piperlane]

Our POS would automatically go to tap for payment when press pay and now it is asking customer to press button to pay by card. I don't know why it changed but we would like to change back. 

[CaitSidhe]

+1 to this! It is VERY annoying & absolutely should not be happening 😞

[Laurie_]

Hi there @166Piperlane and @CaitSidhe,

I'm sorry to hear you're both experiencing this issue with Tap to Pay!

Can you confirm whether you're using Tap to Pay on an Android or an iPhone? Have you checked to see whether there are any updates to be installed on the app?

Without knowing too much about your individual experiences, my first recommendation for troubleshooting Tap to Pay is to first disable and then re-enable this option on your app. 

If you're still receiving the prompt after completing the above step, please include some more information in your reply, so I can take a closer look.

[CaitSidhe]

Its on the register for me. It comes up on the screen for the customers to press 'pay with card' before they are able to tap/swipe/insert

[arthurspantry]

The issue is on the square terminal pos (Android). It is showing a prompt for customers to press "Pay with Card", then goes to the original screen where they can insert, tap or swipe. Before this was occurring, all you would have to do is press (Pay) on the POS, then the screen would automatically come up. It's extremely annoying and is slowing down the process of order taking. 

[Laurie_]

Thanks everyone for confirming - I'm on the same page with you now!

After further investigation with my team, it seems that the modified checkout behaviour on Square Terminals and Square Registers is intentional for Sellers that are currently participating in the card surcharging Beta program. If you encounter this and are not part of the Beta program, kindly contact our Support Team for further assistance with your device.

As you may be aware, our Beta Team identified a payment processing issue with American Express cards on these devices earlier this year. The Engineering Team has addressed this by introducing a new button on the customer display to ensure smoother American Express card payments. While we acknowledge this adds an extra step to the checkout process, rest assured that our team is actively exploring alternative long-term solutions.

For further questions about the program, please contact our Support Team and they'll be able to assist you over the phone.