We recently integrated our Square Online ordering site with Cash App. Since the change, modifiers on Cash App orders are appearing in the wrong order on the cart, Kitchen Display System, and kitchen printer.
For example, one of our items is “Bagel with Cream Cheese,” and the modifier order should be:
- Bagel choice
- Toasted or not toasted
- Cream cheese spread flavor
However, Cash App orders are displaying the modifiers as:
- Cream cheese spread flavor
- Toasted or not toasted
- Bagel choice
The modifiers appear correctly while the customer is selecting them on the Cash App ordering page, but once the item is added to the cart, the order becomes unorganized. That same incorrect order is then sent to our Kitchen Display System and kitchen printer, causing confusion and incorrectly prepared orders.
Has anyone else experienced this issue since switching or integrating with Cash App ordering? Is there a setting or workaround that keeps modifiers displayed in the same order they are organized in the Square Dashboard?
