Can you downgrade Square For Retail?

[DaveM]

I was looking at setting up Square for Retail, and my current, plain vanilla Square Account was upgraded.

I was trying to set up Square for Retail for a completely different LLC, and I didn't want any changes at all to my current account.

How can I downgrade?

[isabelle]

Hey @DaveM-

Are you able to go to Square Dashboard > Account & Settings > Business > Pricing and Subscriptions to unsubscribe? 

Let me know! ✨

[DaveM]

No, I am now locked in to the Square for Retail Plus, at $60 month per location (I have 2 locations). After my free month, I will be downgraded to Square for Retail Free.

I didn't want to change my Apps, I have other integrations running on the backend that are no longer going to be compatible. This is a nightmare. I have over 4 thousand products.

[DaveM]

I am now afraid to look at anything on the Square Dashboard, for fear of being signed up automatically.

Now I have to buy a new terminal, barcode scanner, printer, and change my web apps to Square for Retail. I have to pay another service that I have to re-integrate my inventory system, and pay a monthly fee to them for that as well.

I just want to get my account back to what it was a couple of days ago, to before I thought... Hmm... I'll sign up my new LLC to Square for Retail.

[isabelle]

Got it. Really sorry about this @DaveM.

Please give us a call so we can disable any added features or additional subscriptions and make this right. 

[BlackPlasticRec]

I am having the same problem. I installed Square For Retail and now I am stuck in Square For Retail Plus and can't unsubscribe. What a pain!

[Arie]

Sorry to hear about the hassle, @BlackPlasticRec! If you're not able to downgrade via the Pricing & Subscriptions tab in your Dashboard, please reach out to support here when you get a chance.