Can't process refund although it was for a purchase today

[SongbirdFlorals]

I just had a customer and she tapped the wrong card, so I tried to issue her a refund at the square stand, but it failed with a message "update required Interac 2860"

This is the first time I've seen this message. I updated my Square for retail app immediately while she waited and it STILL came back with the same message.

Now what??

[MayaP]

Hello @SongbirdFlorals, I am sorry you are having issues refunding your customer, and I am happy to help.  Are you able to delete and reinstall the retail app? Can you provide a screenshot of the error message? Is the reader showing as connected in settings under hardware? 

[SongbirdFlorals]

Everything is connected. I use the stand as my reader.
I will try reinstalling the app after close of business today as  can't do that while open. 

[SongbirdFlorals]

Also, can't take a screenshot as the customer left after not being able to receive her refund.

[JJ_]

Hey there @SongbirdFlorals

For this one, I will go ahead and recommend you reach out to our support team for them to take a closer look if after reinstalling you still have issues. 

Our Support Team is available at 855-809-9000, from Monday to Friday, 6 AM - 6 PM, Pacific Time.

[MonicasAttic]

@SongbirdFlorals I just had this exact problem this morning. 

what did you do to finally resolve the problem?