The KDS reports it as a mechanical error. When I reprint ticket after hard power cycling printer, it will print fine. When order comes from the point of sale app, it crashes again after partially printing the ticket.
I switched to the Android tablet to print tickets and the behavior went away.
Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com
Square AI Champion | Using Square since July, 2017
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