Solved: Adapt KDS as a customer facing Now Serving number ...

Dulcedo_Coffee · ‎03-08-2025

Feature Request! Adapt KDS as a customer facing Now Serving number X display, so that customers can see how many orders are in front of theirs and feel better about the wait time.

When we forget to communicate wait times (unclear espection and uncertainty), it can lead to frustrations, damaged relationships, loss of business or even a bad review.

But what if they could see their order progress on a customer facing version of the KDS display. In a similar way to how Uber Eats real-time driver tracking reduces customer frustration by knowing the driver's location and estimated arrival time.

Thanks

Dulcedo Coffee

TheRealChipA · ‎03-09-2025

Hi @Dulcedo_Coffee. This is a really great idea, but there is nothing in Square KDS currently that will support this. I suggest that you submit a formal feature request to the developers here, and wish you the best.

Also, you might have luck searching the Square App Marketplace to see if a third-party has developed such functionality already.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎03-09-2025

Hi @Dulcedo_Coffee. This is a really great idea, but there is nothing in Square KDS currently that will support this. I suggest that you submit a formal feature request to the developers here, and wish you the best.

Also, you might have luck searching the Square App Marketplace to see if a third-party has developed such functionality already.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!