AFTER SQUARE UPDATE - NOT LOADING

DarcyParkB · ‎10-04-2023

I did the Square update (10.04.2023) on my mobile app (Iphone) and my POS (Ipad) and now etiher is loading the square. It stays on "loading" for 12 seconds then closes out. is anyone else experiencing this? I have done all the troubleshooting.,... deleted the app on both, rebooted, did it a few times. still not working.

TheRealChipA · ‎10-04-2023

Hi @DarcyParkB. I just downloaded both updates to my personal devices. They both are loading and working just fine. Since you’ve done the two things I would normally recommend, all I have left is to suggest that you contact Customer Success here.

I wish you a speedy resolution.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Candlestore · ‎10-05-2023

@DarcyParkB ;

Not sure how you went to do your update. Today I went to do an update and it was on Square Stands. I pressed More in the bottom Right and then About and saw there was an update. Asked if I wanted to Update Now. I pressed Update.... and it seemed as if my app was frozen. I exited the app and used Apples App Store to search for Square for Retail.... only showed Open at first then it switched to Update. Pressed that and so far seems fine for us. Not sure if there is a bug in Squares Update link inside the app is my point. If this does not help I agree with therealchipa that you need to call support.

Keith
Owner
Pocono Candle

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