export orders, not receiving

[ca2devri]

I need to export my online orders, but I have tried twice now and have not received the email link for downloading the CSV file.  Is there a way to find the link in our account?  I have checked my spam and promotions, but cannot find the email anywhere so I wonder if it's getting blocked somewhere along the way.  This worked as recently as April 11th.

[Valentina]

Oh no, @ca2devri! Sorry to see that trouble has brought you to the Seller Community.

Since we are unable to take a dive into your account, we recommend reaching out directly.

If you give us a call, our team will be able to dig more deeply with you and figure out what happened here.