downgrading to a free website

[onehill]

Hi, I was wanting to downgrade from a paid subscription back to a free square website anyone know how

[Seamus · Accepted solution]

Hey @onehill!

You should be able to cancel your subscription from the account settings in your Square Online overview. If you're logged into, settings should be accessible from here and there should be a section to manage your subscription.

Read more about managing your Square Online subscription here.

Let me know how you go 🙂

[onehill]

Thanks Seamus. All good now.

[chrishend]

Hello, 

I wish to downgrade my paid account from Pro version to Starter version.  Can that remaining money, ie for the remaining 14 mths of a two year term, be credited to my account?

Are you able to help me with this? 

My website is:  www.chrishendersoncoaching.com

Thank you,

Chris

[Arie]

Heya @chrishend,

You'll want to reach out to our support team directly to see if they can issue a credit for your remaining balance. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.