domain transfer with EPP key

[SSKingston]

I am in the process of transferring our domain name over to Square from a third-party registrar. I have already completed the domain transfer authorization from the domain host and was provided only with an EPP key. While completing the steps to transfer the domain within Square, I was advised that Square does not support domain transfers using EPP key's only. I was told that the only way to complete the transfer was to update the DNS setting from the host, however I don't have access to that from the third-party registrar. 

Does anyone know if I can transfer my domain to Square with the EPP key so I can keep my domain (its's so critical!). Thanks!

[Kassi_ · Accepted solution]

Hey there, @SSKingston - 

Welcome to the Community! 

Whenever you're transferring your domain over to Square, you are able to use an EPP/transfer code to complete it. The transfer can take a bit of time. Normally, you will receive an email within 7-10 days whenever the transfer has been completed. 

Check out this Support Article for more information! 

If you continue to have transfer issues, I would recommend reaching out to our Support Team (1-855-809-9000, from Monday to Friday, 9 AM - 9 PM, Montreal Time.). They will be able to take more of an in-depth look into what you're experiencing.