Hi @Tracey8 - I'm sorry to hear this - this is not expected behaviour.
The first step is to make sure your device is connected to power - if possible see if plugging it into a different power outlet helps.
If we can rule out that it's not a charging issue, try the following:
- Press firmly on the Square Register power button for 20-30 seconds, located underneath the main screen. A screen with a countdown from 10 is going to appear, but keep pressing the power button until the countdown runs down to zero.
- Once it reaches zero, you will get a screen asking you to release the power button.
- Once the screen goes dark, leave the Square Register for 2-3 minutes before turning it back on.
If the hard reset does not work - please give our support team a call directly on 1800 760 137 so that we can take a closer look into this - thank you.
Breffni
Community Moderator, Ireland, Square
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