Why is my new business phone number not displaying on my site after updating it?

[jj6530]

The title of this thread has been edited from the original: Change business phone number on my site.

So I have updated our business details under the 'Locations' section which is what I get directed to when I am attempting to edit our website. 
But the business phone number remains unchanged on our website but is correct in 'Locations" section?

[Katie_SQ]

Hi @jj6530, 👋

If you sign in to your Square Dashboard and navigate to Online > Shared Settings > General > Store Information, is your phone number also updated in this area? Sometimes if the number hasn't been updated here, it can cause issues with the location phone number displayed on your website. 

I'll keep an eye out for your reply. 🙂

[jj6530]

Hi Katie!

Yes, it is updated there also but still the old number on the website

[Katie_SQ]

Thanks for letting me know, @jj6530!

In that case, I recommend reaching out to our Support team directly so they can take a closer look at your account settings and investigate further. When you can, please sign in to your account and reach out here. 

Sorry I couldn't be of more help with this. If you have any other questions, please let me know.