Hey everyone, I’m running into something with Square Online orders that’s been really frustrating and wanted to see if others are dealing with this or if I’m missing something.
When I receive an order and need to refund/cancel just one item, Square ends up splitting the order into two parts:
• The original order (which I can mark as shipped normally)
• A second “order” that contains the refunded item
The issue is:
• The refunded portion just sits in my Orders page
• If I try to mark it as shipped, it asks if I’m sending a separate order
• There doesn’t seem to be a clean way to remove it
• I have to click through multiple steps just to clear it out
My question is:
Why does Square treat a refunded item like a separate order instead of just removing it from the original order?
It makes order management messy, especially when handling multiple orders a day.
Is there a better way to handle partial refunds so they don’t clutter the Orders page?
Would love to hear how others are dealing with this.
