Why did my customer's order fail to complete?

[AnitaKays]

[The title of this thread has been edited from the original: customer unable to place order by cell phone, is that a normal issue]

I was contacted by a customer who tried to place an order, but checkout got hung up at the asking for email part of the checkout... is this something that happens when one is using a cell phone shopping online?

[Alex_]

Hi @AnitaKays,

Happy to help look into this.

Has this occurred before? Also, do you have a screenshot or video of this checkout flow occurring?

Please let me know by replying in this thread. I'll keep an eye out for your response.

[AnitaKays]

Hi Alex..

No, she had no screenshot available...so when she called me, I went to look and could not see anything....but later she went back to order on the computer and it went thru....so I am wondering If I should make a post about trying to order by phone.

[Alex_]

@AnitaKays,

Has any other customer reported this? It might have just been that it was an isolated issue with the device or browser they were using. Let me know, thank you!

[AnitaKays]

Not that I'm aware of....I know on some sites I try to order by phone and mine wont go thru either.

[Alex_]

@AnitaKays,

Understood.

In this case, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.