Why are employees receiving online order notificat...

WineSneak · ‎08-19-2022

I apologize if this has been covered in a thread.

Our employees are getting online order notifications. How can I stop that?

TheRealChipA · ‎08-19-2022

@WineSneak How are your employees receiving these notifications? And where?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

WineSneak · ‎08-20-2022

On the Square App.

TheRealChipA · ‎08-20-2022

@WineSneak Thank you. So, you can control which apps get online order notifications. If you go to More -> Orders -> Order notifications, you can toggle off the setting to “Allow new order notifications.” If you have curbside arrival notifications on in your store, you can also toggle that off. Just remember to have one POS (your main one, probably) that has these settings enabled.

Let me know if you have any other questions.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

WineSneak · ‎08-20-2022

But will that disable notifications for admin also? I just don't want our employees getting notified.

TheRealChipA · ‎08-20-2022

I see. You can’t do that, as this is a device-level notification, not a sign-in level notification. If multiple employees are using the same POS, they all get it or none of them get it, currently. So, right now, the solution I just gave you assumes that one device is used exclusively by admins. If that’s not possible, I can’t see any other choice but to submit a feature request. Just be very detailed about your online order flow in that request, as well as why having order notifications displayed for your employees is not good for your particular business (or business type).

Sorry I can’t help you more with your immediate need. Good luck!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

WineSneak · ‎08-20-2022

Thank you for taking the time to help with this subject. I really appreciate it

Why are employees receiving online order notification