Where did my store go? Error 500 as of this morning...

Ack! A customer just told me my store was down, and I checked- yup. And when I log into my account and click on the "Online" button, it gives me an "Error 500- Server error" message. Is there somewhere I should report this, or does Square know when this kind of thing happens? Hoping for a very quick resolution!!

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Solution

Go to issquareup.com, it’ll give you the latest down times. I was just on the phone with square rep and they are working an internal issue. 

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10 REPLIES 10

Mine is down too and I can't get in touch with Weebly,because I can't even log in. Any clue what we can do?

 

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Go to issquareup.com, it’ll give you the latest down times. I was just on the phone with square rep and they are working an internal issue. 

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my website is also down!! what is happening? is Square down?

 

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Go to issquareup.com, it’ll give you the latest down times. I was just on the phone with square rep and they are working an internal issues

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Solution

Go to issquareup.com, it’ll give you the latest down times. I was just on the phone with square rep and they are working an internal issue. 

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I've had this 500 error message for 2 days. I did get a sale yesterday but in doing a preview this morning,  I got a 500 msg. 

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Square Community Moderator

Hello @drizz, I am sorry you are having issues with your site. I want to investigate this further. Can you provide your URL? 

MayaP
Square Community Moderator
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So now I see that the same issue has been happening for over three years. Why does it seem like this is being hidden from people and how can you guys charge a monthly fee for websites that don't work?

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Square Community Moderator

Hey there @drizz

 

I just took a peek at your site and did not get a 500 error. Can you guide me to reproduce this error? What steps are you or your customers taking before getting the error on your screen.

JJ
Community Moderator, Square
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