This post just disappeared so I am trying again- Long time square customer-developed a website to sell our pizza nights online- we sold pizzas and set them up as physical items with a pickup time-set up the calendar (we are only open on some weekend nights from May-October)...and everything worked great with few "tweaks" here and there for three years. When people had a problem ordering, they would call me and I would open the website and enter their order for them, using their names and information and checking them out as a guest (sometimes using their saved information using their codes resulted in an incompleted order so I opted to check them out as a guest). Those happenings were rare as website savvy people were able to navigate okay. So we did that for a few years and then this winter changed our "format". We are just selling our pizza nights as events. We are doing buffet type pizza and people will buy the "event" ticket and then I will check them in when they arrive and give them a hand stamp and tickets for their slices. Okay, so every season I shut off online ordering in late October and fire it back up in late April or early May for our first pizza night on Mother's day. I had previously had my dates fixed so that online ordering could start two weeks prior to any given event (I accomplished this through the calendar programming- slick). This year, I am using an event item. No problem, it all looks good.............turn on the site and advertise to my "folks", Mother's Day pizza event item is live on my website......first customer puts the item in her cart, goes to the cart and enters her information , and clicks place order................nothing. On the top of the screen, a message says "we are sorry- One or more of the items in your cart are no longer available-please clear your cart and try again". So then we troubleshoot for weeks with square ....cookies clearing sometimes gets a order through (but 1 out of 10), using a phone and turning off wifi (occasionally).....test after test fails on my end, using myself and customers, but square cannot replicate the issue.....so it's a "local issue" . I can't instruct my customers to try all the troubleshooting instructions to get their order through. They are just going to "bail". So, I try to bypass the website and just use an item link ............this is after Mother's day has come and gone and I canceled the event mostly for this reason...........next event is May 31. I need someone to help me.....by the way I came across the same issue using the item link. Also just now before writing this I DID notice the "new" look to square in general. I found a place to turn off some of the cookies and I did turn them off. Anybody out there ?
