When trying to update our item list in square online I am continually getting this error "You tried to save an outdated version of this item. Please try again.".
Most items are not displaying on the website although visibility is on and fulfillment is correct for this site. When trying to remove the "item tracking" option in modify stock as it shows 0 stock available this is the error I receive. In the Square dashboard item tracking is not enabled but the online shop editor for some reason isn't syncing properly. Cache has been cleared and cookies enabled in both chrome and microsoft edge.
Hi @swimseastcoast 👋
Thanks for getting in touch and going through these troubleshooting steps already - this is usually the first thing we suggest!
In this case, I'd recommend reaching out to our support team directly so we can see if a bug might be at play here. This isn't intended behaviour, and you're already using our suggested browser. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:
1. Sign in to your Square account
2. Head to our contact page https://squareup.com/help/au/en/contact
3. Click on any topic, then "I don't see my issue"
4. Click "Message us" or "Email us"
Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.
I'm sorry I couldn't be of more help here.
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