Trasfer of Ownership for the Square POS

[GilSobral]

Does anyone know if it's really not possible to update such a significant change? My former business partner left the company over a year ago, and I still haven't been able to remove his name from the ownership - even though he initially tried to help.

At first, they told us that the device had to be fully paid off. Once it was, we found a transfer option that just keeps failing. When contacting support, they say there's no way to transfer ownership, only by creating a new account and starting from scratch. If that's the case, I might as well leave and switch to another provider with lower fees. 

[JTPets · Accepted solution]

While we can't support account specific issues here on the forum, I can point you to this support article that you can review for reasons this might be failing, if none of these help or seem to apply let me know and I can tag some moderators here who might be able to accelerate your connection to a level of support who can assist.

https://squareup.com/help/ca/en/article/7675-transfer-ownership-of-your-square-account

[frances_a]

Hello @GilSobral 

Welcome to the Community! 

What @JTPets shared with you here is on point. 

We understand it isn't ideal to have to create a new account, but some information can be exported from the old account and then imported to the new one, saving you time when it comes to gathering customer information or creating an item library. 

Let us know if we can assist further. 

Thank you.