This Address is not supported, please select another.

[jesshart82]

How do I fix this problem? No one can check out of my store, multiple people have tried across different devices and it always comes up with the same error. 'This Address is not supported, please select another.

I have seen other threads addressing this issue although none of the suggestions has solved the issue for me? Please help.

[Arie]

Hi @jesshart82,

Thanks for getting in touch! I noticed it's your first post, welcome to our community 👋 

I'm sorry to hear about the trouble you are experiencing with your online store. Is the address you're entering a part of a newly built /recent development? Is there another nearby address you could enter? 

[AndyI]

Hi Jess, did you get an answer, I'm having the same issue?

Thanks in advance.

[AndyI]

Hi Jess, did you get an answer, I'm having the same issue?

Thanks in advance.

[Arie]

Hey @AndyI,

Sorry to hear you're having trouble with your address, too! Which fulfillment types are enabled on your Square Online store? 

PS. I noticed it's your first post, welcome to our community 👋 🙂

[Inanenigma]

Has anyone gotten actual help for this? I would like to open my store and until this is fixed I am unable to

[Arie]

Hi @Inanenigma,

Thanks for writing in and sorry to hear about the trouble here! How have you set up your fulfillment, e.g shipping, local delivery or pick up? Are you seeing a particular error message when going through the checkout? We're not able to look into your Square Online settings via this public forum, but our support team would also be able to take a closer look and troubleshoot alongside you. Give us a call on 1800 760 137, when you have a chance. Our lines are open Monday-Friday, 9am-5pm AEST. 

[Inanenigma]

Ok, for people still having this problem, go to your shopping profile. No matter what you have as location go to the options of selecting individual states, make sure that they are all checked (if you want it that way) and click save. It seems this is getting unsynced with Square 

[chrissyartcreat]

this did not help at all

[customcraftslex]

GOAT thank you for posting this!!!

[littlecottage]

I was having the same problem. Because I have the $12 rather than the upgraded plan, I don't get real time shipping rates. So, I created a best guess $20 flat price custom shipping profile for shipping my 12" by 16" paintings. I will have to create a separate shipping profile for larger or smaller paintings. Anyway, every time I add a new item to my store, I go and check to make sure everything works in the checkout. When I put the item in the cart and tried to pay, it kept giving me a "This address is not supported" error message, no matter what address I added. I had to go to Online, then Fullfillment, then Shipping. On that screen I clicked edit beside the custom 12" by 16" shipping profile, then added the latest item. If you are creating custom shipping profiles like I am, you will have to go in and do this even if you've ALREADY added the item to that profile on the add item page. This should be synced.

[Seamus]

Hey @littlecottage,

Thanks for reaching out and sorry to hear you're having trouble with this error!  So I can better understand the exact nature of the issue you're experiencing, is this error something you can consistently reproduce, or is it just happening shortly after you upload items?

This is not something we have been able to reproduce in testing based on Community reports, but have you tried reaching out to our support team for further help here? They'll be better placed to help you with this and will be able to take a further look into your account and perform some troubleshooting steps with you. 

Our Australian support team is available Mon-Fri, 9am-5pm AEST, on 1800 760 137.

[KatSHF]

Thanks for posting this. No one from Square can seem to help fix the numerous checkout issues I and my customers have had, but you just fixed one of them for me. Much appreciated. Such a time suck.

[Jake89]

Hi,

I don't know if this is relevant to this situation. My account setup wasn't registering any shipping method(s) on new products or existing products I hadn't applied my "custom" method to and in turn when I tested checkout, no postal addresses were allowed.

After setting a default and applying it to all items, addresses worked. The default method I created was "free shipping".

My other "custom" shipping method remained applied to the products I had already applied it to and addresses worked there as well as they had previously.

Square Online > Fulfillment > Shipping > Add Shipping Profile is where I created the new default method (shipping to Australia with all states ticked including the heading "States").

In short setting a shipping method to all the products fixed this issue for me.