@egmorgan It is one of 2 things, but check and see how you have your customization set up for the modifier. I see you have required modifier on the 2 set option and only 1 allowed on the multi-set option. Add another option to plate/sandwich like plate/sandwich/test and see if it behaves the same. If it does, then that is what delineates how it behaves. Typically variations always show up as drop down. You can specify modifier behavior at the item level, or at the modifier level.
Yes, it is a big complicated, but this link will help:
https://squareup.com/help/us/en/article/5119-create-and-manage-item-modifiers
One thing I like to do is use preselected modifiers as auto-upsells. I will preselect, in your case, "Plate" and limit it to 1 required choice, the customer can change it, but lots of times they will just buy the more expensive. Square is updating modifiers as we are finally getting some behaviors we have asked for.
Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com
Square AI Champion | Using Square since July, 2017
"Good judgment comes from experience, and experience comes from bad judgment."
"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.
"AI doesn't replace your judgment. It gives your judgment better information to work with."
