Support Closed case without resolution of a Known Bug : No communication ,Support issues for months

[rb384997]

Weebly : Thu, Dec 9, 2021, 11:45 AM

Hope you are doing well
I apologized for the late response.

What you’re describing has been identified as a bug and is being investigated by our engineering team.
Although we can’t provide a timeframe for when we’ll have this fixed, our engineers are working hard to resolve all bugs submitted as quickly as possible.

Your ticket number is Case 67680764 and these allows you to check in on the
status of your case at any time. 
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Let me know if you have other questions.

Grateful to help,
Lance
Weebly Customer Success
Live Chat: weebly.com/app/help
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Jan 10, 2022, 3:00 PM (17 hours ago)

Case 67680764   What's up, it is  middle january , what is the status on this bug???  Other people's square sites are working, mine is not.. Please help this is affecting my business, thank you -rc

Mon, Jan 10, 2:58 PM (17 hours ago) 

Hi ,

Thanks for your reply! It's been more than 2 weeks since we last heard from you, so we closed this case.

If you have additional questions, please create a new case with our Support Team by visiting the Support Center.

Additionally, feel free to visit Square's Seller Community to get ideas and help from other Square sellers.

Thanks again,

Square Support

7:40 AM (31 minutes ago)

This  is not acceptable  In  Case #: 67680764 I was waiting on square engineering for an update.

  Please reopen this case as is it is unresolved.. Thank you , -rc

[Goldneye]

HI, this is a seller to seller community board with no one here to assist.  In experience here a bug with the engineering team just means Square is aware of the problem.  You can search the Discussion boards to see many "bugs" from 2018 still affecting sellers.   Your bug may be item number 2000 on their list of bugs, who knows.

You included correspondence to/from Square but no information what your site is experiencing.  Can you please include a screenshot or link?   Maybe another seller would have a workaround.