Store not working

I went through the store set up steps (a Square website not personal domain). Set two items to visible and set for the store. Published the site and went to it. There are two buttons-Let’s Go and Order Now. Nothing happens when I click on either one and there is no access to the items

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Square Community Moderator

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Hi there, @CECC,

 

Thanks for reaching out, it sounds frustrating to see your site published but not be able to access your items. The issue you’re describing usually happens when the homepage buttons (“Let’s Go” or “Order Now”) aren’t linked to the actual ordering page or category, even though items are set to visible.

Here's something to check that typically fixes this right away: In the Square Online editor: Click the Let’s Go or Order Now button, in the right-hand panel, look for the Button Link setting, set it to Shop All, Order Online, or a specific category and republish the site.

If it still gives you trouble after that, please send me a link to your site, and we can look through it together!

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

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Square Community Moderator

Solution

Hi there, @CECC,

 

Thanks for reaching out, it sounds frustrating to see your site published but not be able to access your items. The issue you’re describing usually happens when the homepage buttons (“Let’s Go” or “Order Now”) aren’t linked to the actual ordering page or category, even though items are set to visible.

Here's something to check that typically fixes this right away: In the Square Online editor: Click the Let’s Go or Order Now button, in the right-hand panel, look for the Button Link setting, set it to Shop All, Order Online, or a specific category and republish the site.

If it still gives you trouble after that, please send me a link to your site, and we can look through it together!

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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