Set Item Maximums for Timeslots?

Is there a way to limit a total amount of purchasable items for a given timeslot during store hours? We're a small restaurant that only takes preorders for evening pickup times. Since it doesn't seem like Square offers a dedicated preorder system for their online store, we essentially offer a "first come, first serve" model. Unfortunately, our kitchen is so small that we can only create so many dishes at a time. Currently the website offers the ability to limit number of customers per 15 minutes and an ability to limit number of purchases per customer. However, because of the variability, this can mean a fairly wide range of how many items can be ordered within each pickup window. We'd like to try to maximize our open time to be serving as many items and people as possible but are hamstrung by the variability. For example, we can serve approx. 8 main entrees (pizzas) every 15 minutes, but if we limit our 15 minute window to 4 customers at only 2 items a piece, that could mean we're either at max capacity or at half capacity for that 15 minutes. Plus, many of our customers order 3-5 pizzas at a time. But some only order one. You can see the problem this presents.

 

Would there be a way to limit the number of items per 15 minute window? This would help us maximize the amount of customers we could serve per timeslot and be more accurate with their pickup times.

 

Of course, if there were also a more robust preorder module within the online store, that would help as well. (In which customers would have to select their timeslots; not as a curbside option but as the only option). 

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Welcome to our seller community @YukonPizza and thank you for providing such a detailed description of what you would like to see in this new feature. Your feedback is very valuable to us as we continue to improve our products. 

 

At this time, the number of items per 15-minute window is a feature request, we can only limit the number of orders. It would be great to have a pre-order feature added, I can see how a lot of restaurants can benefit from this, maybe even small retail stores. Have you tried playing around with the order prep time? 

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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Thanks for your response and it's good to know that my request has been submitted as a feature request. Being able to limit a hard number of items we can serve in any given time window would be hugely beneficial. 

 

We have tried adjusting prep times but wind up with the same issues as mentioned previously. Please keep us in the loop if a item limit or more robust preorder system is ever introduced. Thanks!

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i would like to add my vote for this feature request

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