Removed "send email to customer" opt out for shipping notifications, why?

[richardmoonstre]

Previously when clicking "Mark as shipped" when dispatching a physical item, there was a tick box allowing you to "email notification to customer". You could check or uncheck this box to email the customer the automated "item dispatched" email, or not. Now it has been removed. Why? There was no consultation for this and now we are forced to send an automated dispatch email every time. There are a lot of occasions when this isn't needed or warranted - customers get emails and texts from couriers anyway so it's nice to not bombard them with messages in my experience. But now Square have made the short-sighted change to make this mandatory and I'm keen to understand their logic?

[Breffni]

Hi @richardmoonstre 👋 thanks for flagging this. 

From your Square Online Overview page, go to Communications > Email & Text Alerts > Email customer when their order is ready or shipped.

There is a setting to enable or disable this email setting. However, this is a general rule and does apply on a case-by-case basis. 

I can reach out to our Square Online team to see if I can find some more information on this particular setting. I'll update you here after.