Real-time Shipping Outage

[Floydman]

Real-time shipping has not been working on our website since at least last week. Everyone is being shown our default rate. Is anyone else having a real-time shipping outage?

[Floydman]

This has been solved by contacting Square directly. There was some error on their end.

[ashc]

Thank you for clarifying that @Floydman!

I was just in the process of escalating your issue to our direct E-Comm team haha. Glad to hear it's resolved.

[Napolitano]

Hi, I cannot get my real-time rates to auto populate.  They only show the fallback rate.  I have box sizes set up and I also have the appropriate weights in the items, as well as the professional plan and an account with UPS.  Is there anything I'm missing?

[ashc]

Hey @Napolitano!

I'd recommend reaching out to our direct E-Comm CS team above as @Floydman did for your quickest answer.

They can look at your setup with you and file a ticket for you if need be.