Order will not convert to shipped!

[muppin]

I have one order that has been fulfilled but will not mark as shipped no matter what device I try on.  iPad, iPhone, or desktop.  All my software and browsers are up to date. 

The order is old, and was shipped ages ago, but it shows up in my list of unshipped orders.  When I click to see the order, the order shows as shipped, and my option is to "Track Order".  I can't seem to push this order into completed at all.  If I try to refund or cancel it, I get "There was an error, please try again later".  It's been months!  Help? 

[frances_a · Accepted solution]

Hello @muppin 👋

In this case, it will be best to reach out to our support team. 

Community moderators have limited access to account details and checking into a specific order is not possible for us, unfortunately. 

Thank you.