Online only event -- Square asks for link but does nothing with it??????????????????????

So Square allows you to classify an event as online only and allows you to enter the link for the event and its start and end date/time.  Great!

 

Your customer selects the event, pays the registration fee and then gets a receipt . . . but not the link to the event or the start and end date/time. So why the F*** does Square need this information? And just how hard would it be for Square to send the link with the receipt?

 

Unless there is some trick that they have hidden well, the only way for the customer to get the link is for the merchant to manually send them the link in an email . . .

 

If you create a digital file as an item, it doesn't ask you to upload the file, so I wouldn't expect Square to fulfill the order by including a link . . . but when they allow you to enter the link, I would expect there to be a reason for it . . . but apparently it's just there for S***s and Giggles?

 

Somebody please tell me what I am missing here . . .  Thanks

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Square Champion

I know that can be really frustrating because we like things streamlined...not having to add an extra step.  I was trying to research some information to see if there was an easier way and you may benefit from adding on one of the apps that Square offers to help with live and virtual events.  Since they partner with these apps the integration between systems should be seamless.  I'll leave a link where you can read up and check them out and perhaps this might help 🙂

 

https://squareup.com/us/en/app-marketplace/collections/event-management

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As it turns out, the link is included in the receipt . . . but only if the customer orders one course only.  If they order two courses or more, no links are included.  Very strange.

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Square Champion

Really...yes that is strange.  So they would have to order each one separately to receive the links.  Perhaps the receipt is only formatted to be able to show only one link at a time 🤔  Did contact Square Support because I'm curious to see what they have/had to say?

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