Online item sync isn't working or is SLOW?

[kvk]

Is anyone else having trouble with getting an item to sync to your online store?  

We do this all the time and for some reason, over the last 2 weeks the sync has been SLOW and today the new items aren't showing up at all. 

kvk

[TCSlaguna]

Hello @kvk 

Have you tried the "Add from Item Library" button?  If so, can you find the items listed there? 

[kvk]

I have tried that and the item will still not show up in the online item library 😞 

[TCSlaguna]

Interesting. Usually it works, it just takes some time to sync after doing "Add from Item Library."  I will even go back to the item and enable checkout link. This will often trigger the system to add it to item library. 

I would give customer service a call and see if they can troubleshoot the issue. It may be something on their back end. 

Good luck! Let me know how it goes.