I have now just found multiple users on the community having the issue and it is down to the recent update from Square. Customers can add multiples of items which only have one in stock but get to checkout and then get a warning that the qty exceeds the inventory in stock. Customers are not bothering with checkout and leaving my site. The only solution is to write in each item listing that only one of the item is available.
This wasn't an issue until the update, will it ever go back to how it was before? It doesn't work properly for small business as an e-commerce site anyway. This is my busiest time of year usually online and its really affecting my sales.
Hi Laurie,
Thanks for replying.
Yes you are correct, the amount a customer can add to their basket is infinite, although I do not have that amount of stock and it is correct in my inventory on my dashboard/library. The amount of stock showing for most items on my website is incorrect, with no limit (you could order 100's which is wrong!)
I had the same issue at the beginning of the year with stock showing on my website incorrectly and the Square team could not get to the bottom of it. In the end I had to manually delete and rewrite item entries to get them correct. This time the stock is incorrect over masses of items in all different categories so not sure what to do.
Everything is synced as far as I can tell and there is nothing wrong with locations or anything in the dashboard/item listings.
Sorry for the wait to get back to you here, @Winterbrook!
Looking at your screenshots and testing my own website, I can confirm that this is currently the expected behaviour for Square Online websites. That said, you’ve highlighted a clear user experience issue: customers may believe they can add an unlimited quantity to their cart.
What happens next is that when they proceed to checkout, they’ll see a message advising them of the actual available quantity for that item and prompting them to correct the quantity in their cart.
While this isn’t an ideal experience, it is currently working as designed. Several other Sellers have shared similar feedback and posted workarounds in this thread, where I can see you've been involved in discussions.
In the meantime, I’ll continue to raise this feedback with our Product Team and advocate for a quantity limit to be enforced before the checkout flow begins. For transparency, this feedback has been received via multiple channels, so we'll do our best to update all relevant threads simultaneously but this is not always possible.
