Online Site Defaulting to Saturday Only

[Jody74]

Our Weebly site (free Square online) is defaulting to a Saturday only pick-up even though we are open Tuesday-Saturday and have Shop hours and fulfillment hours set as such. A while back our store was closed for major road construction and we subscribed to the Online Plus which I cannot for the life of me find the settings but believe this is where the issue is occurring. I also have not needed this service for a couple of months but for the life of me cannot deactivate but only pause which is not going to help for the Holiday rush as the autopayment has already been deducted for this month. I have spoken to customer service, and the matter was escalated to engineering but we never received any feedback/response, I have emailed Square customer support and have heard nothing back. This is extremely frustrating for myriad reasons, please help 🧀💛
Jody

[Katie_SQ · Accepted solution]

Hi @Jody74, 👋

Thank you for reaching out about your pickup scheduling issue.

I'm pleased to confirm that our Support team has successfully re-synced your website, which appears to have resolved the problem you were experiencing.

After visiting your Square Online website and clicking the 'Explore our menu' button, I can now see that your Online Ordering Menu correctly allows customers to place pickup orders from Tuesday through Saturday. I also noticed your Prepared Foods & Catering Menu is specifically scheduled for Saturday pickups only, which seems intentional based on your business model.

If you need to adjust your online menus in the future (including modifying pickup schedules for specific menus), you can do so by signing into your Square Dashboard and navigating to Items & services (or Items & menus or Items & inventory) > Menus.

Please let me know if you have any other questions or if there's anything else I can help with!