Noting that I am having the same issue. This has been an issue for me and the company I work for for about a year. I'll contact support tomorrow for help.
Please note Square technicians that this is a back end problem. Thank you!
Hey there ๐
Totally hear youโitโs extra frustrating when something lingers for that long. Youโre right, if itโs been ongoing across accounts/companies, it sounds less like a โyou settingโ issue and more like something Squareโs team needs to address on the back end.
Good call on contacting supportโmake sure you mention how long itโs been happening and that others are seeing it too. The more cases they get tied to the same problem, the quicker it usually gets prioritized.
Fingers crossed they get it sorted for you soon ๐คโจ
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