Notifications not delivered to Gmail addresses

[londontea]

I have been contacted by 12 customers over the past 2 weeks because they never received order and shipping confirmation emails. All customers have Gmail addresses. 

This had been an annoyance until today. A customer contacted me because they never received their package, and they weren't even sure if they had placed an order because they didn't get the confirmation email. It turns out they entered the wrong shipping address, and because they never got the order confirmation email they never had a chance to notice their mistake. Now I have to cover the costs of sending a replacement. 

I contacted  Square Support and they told me there's nothing they can do, which I understand. I know that this is Gmail's fault for blocking the emails, but is there anything outside of Square that can be done? 

[BernadetteA]

Thanks for reaching out, @londontea I'm sorry to hear you are having trouble with the order notifications. 

I actually have seen this come up a couple times this week, although I'm not sure if there is anything we can do from our end. 

I'm going to do some more digging and reach out to the advanced support team to see if they are aware of the issue. It's possible a bug has been filed, but again, I will need to confirm. 

I appreciate your patience in advance, and will let you know as soon as I hear of any updates.