Notes still not available

@kellyj we are still unable to receive notes from customers on online orders. This has resulted in untold errors and many remade meals, not an insignificant cost. Can someone please prioritize this?

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Please, I would really like a message field in the checkout process on orders.

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Square Community Moderator

@pieous @blueflowerart 

the notices section is being fixed. We expected a deployment on Friday for this, apologies that it did not happen. I am disabling Pay with Cash App on your account as well Pieous. I had thought engineering did this this weekend. Can you confirm if you are still seeing that?

kellyj
Technical Program Manager | Launch Delivery
Square Inc
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Yes, it’s off now. 

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My customers can still not leave notes . I’ve remade $660 worth of food so far. 

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Square Community Moderator

@pieous When Pay with Cash App was removed from your account on Monday, your notes were restored. We've investigated as well as these should be showing, and are showing on our side. 
Since the feature that created the bug was removed, and the original code is what is being used on your site, you shouldn't have any issues with the notes section at this time. Are you able to send a screen shot of where you are still missing them? 

kellyj
Technical Program Manager | Launch Delivery
Square Inc
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Alumni

Hi @pieous - We'll be resolving the issue with order notes in our new checkout experience next week (pending any issues)! 

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