This is not spam. I am having real trouble here. 2nd post, same problem.
Who would post on square with spam. C'mon.
I got stuck in a so called "Zombie Loop" on your so called e-commerce site and need help.
Community Manager or someone from the engineering side can help flag this for a backend reset.
I'm stuck in a loop trying to add the Facebook and Instagram sales channel to my Square Online store. Every time I try to connect, it tells me I already have a Meta channel added and that I need to remove it before I can continue. I go through the remove process, hit Continue, and it just loops back to the same message — telling me to remove the channel that I just removed. The connection appears to be in a broken/half-attached state that I can't clear from my side.
What I've already tried:
- Removing the channel from within Square Online (multiple times)
- Fully removing Square from Facebook → Settings → Business Integrations
- Revoking permissions in Meta Business Suite
- Clearing my browser cache and trying in an incognito window
- Checking Meta Commerce Manager for any orphaned catalog tied to the store
None of it breaks the loop. The remove-and-reconnect cycle just repeats. Based on other threads here, it looks like this is a "zombie integration" situation where Square's backend still thinks the connection is active even though it isn't, and it needs to be cleared manually on Square's end.
Could someone please escalate this so the stale connection can be reset? Happy to provide my account details or a support reference number via DM.
Is this how you treat your customers?
Thanks!
