Hi @LHW170. Many, many years ago I had something similar happen to me. Weirdly it turned out that my email provider was rejecting emails from a different vendor (not Square). I wasn’t being notified, they weren’t hitting my junk box. The vendor who was sending them was getting notices that emails were not able to be sent, but they were going to a mailbox that was not being monitored. Anyway, one recommendation I would have is to check with your email provider. They should have logs that list any failed attempts directed to your email address.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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