No given the option to charge cancelation fee

[JamaicaCastro]

I’ve never had an issue when a client no shows on me because I was able to go online and charge them a cancellation fee. Now the button isn’t on there when I hit them as a no show! 

[Kassi_]

Hey there, @JamaicaCastro - 

Welcome to the Community. 

Do you have the No-Show policy set in your Appointment settings? You can check that on your Dashboard > Appointments > Settings > Payments & Cancellations. 

Please let me know if you have any other questions or this isn't what you were looking for.