My square app won’t let me use my square e-gift cards what should i do??

[yungbleu]

My square app won’t let me use my square e-gift cards what should i do??

[yungbleu]

Can anyone help me??

[JustinC]

Can you tell me how the app is behaving when trying to redeem an egift card? Are you getting an error message? Does the app close out? 

@yungbleu