Multiple Pickup Locations

[Six]

I have several "pickup only" locations. How can online shoppers select the location that they would like to pick-up at.  I was able to see one of the 5 locations (Square seems to only show the nearest locations) but when I select a different location, because there is no inventory in that location, the selection is not permitted.

[Lou8]

Hi @Six, thank you for your post 🙂.

Would you mind sharing your website URL so I can take a look ? Could you also give me an example of an item that wouldn't be available at a certain location ?
It's also important to note that the inability to purchase an item that isn' available in a location is an expected behavior.

[Six]

Hello.

My issue isn't the ability to purchase an item in a different location.

My issue is I want customers purchasing online to be able to designate which of my 3 outlets they prefer to pick up at.

[BernadetteA]

Hi @Six 👋 You will need to edit the location availability for the items through your Square dashboard under the Items tab. We can confirm this for you, though. Can you please post a link to one of the items available on your website that only has one location available? 

[Six]

Hello

Here is a link to a product.

Holy #@%! Fajita Sauce | Six's Kitchen Hot Sauce (sixskitchen.ca)

Thank you

[BernadetteA]

Hey again, @Six 😊

Did you get this sorted out? When I visit the link I am able to select between 4 location options. 

Please let me know if you still need assistance, or if you do not see this on your end! 

[Six]

Hello

Yes I did get the location issue sorted out however I did notice that when a customer recently selected a different location other than the default, my inventory did not update even though I have each location using the same inventory as the default location.

[RobynR]

@Six, multiple locations inventory is established, edited, and tracked on a per-location basis.

Can you provide more context on what you mean when you say, "Even though I have each location using the same inventory as the default location?"

[Six]

You can match the item library at one location to the item library of another location.

I am trying to have several locations utilize the same main item library so I don't have to manage a separate item library for each location.

[RobynR]

@Six Unfortunately, this is a feature request. Please share your suggestions in our Ideate Room here. Our Product Team keeps an eye on this forum as they are constantly improving our products based on feedback like this.