This took quite a lot of sorting through and eventually a call to Square Support.
I had just connected a new printer and wanted to print out (online) Orders. I could print Receipts after I turned that option on in POS>Settings>Printers and did not want to print In-house order tickets so I left that Off. I could not find a way to print Orders. I searched Support Centre Help with Print Orders and looked at the Help Article Print Order Tickets - which was totally unhelpful as it related to a previous version of the software with different Settings>Printers screen options. Also when I did try and print orders an error message came up saying that it could not print orders and telling me to go somewhere I could not find (presumably an out of date error message).
To make life easier for users it would specifically be helpful to change to wording for the Settings>Printers option "In-person order tickets": to something that says what it actually controls which is both the In-person and online Orders. The explanation on the In-person order ticket just reinforces this misunderstanding.
More generally it would be helpful to delete out-of-date Help Articles. I did accidentally find a Help Article that gave the correct information re printing Orders but only after I typed in "automatically print new orders" and discovered the Help Article Manage Online Orders with Square.
Thanks.
