Local Delivery showing wrong dates

[Ash176]

Hi @tranguyen would you be able to take a look at the below for me?

I have local delivery set up on the online platform. I have my business hours/days set Mon - Friday (see image) I am not offering local delivery on a weekend. However when I customer goes through my online store to place an order for local delivery it is showing it could be delivered on a Saturday?

I have it set up delivery between 1 - 5 days with no prep time (available immediately) 

I have also tried adding the saturday and sunday dates into the restricted date section and it is still showing it could be delivered on a saturday.?

Thanks in advance,

Ash 

[tranguyen]

Hi @Ash176, thanks for flagging this! That does looks strange especially as Saturday & Sunday are set to closed. I've seen that the orange text (Estimated delivery time) usually only reflected what was enter in that field and not the actual business hours, but customers should see the correct delivery date when go to checkout.

I've flagged this with the ECOM specialist team and see if there is anything I might have missed. Once I have more information from the team I'll be sure to follow up on this thread here. 

[Ash176]

Hi @tranguyen 

Thanks! much appreciated.

Ash 

[tranguyen]

Hi @Ash176, sorry it took me a while before getting back to you!

I've checked in with our team and they confirmed this is the expected behaviour at the moment. The orange text (Estimated delivery time) does not take into account the store hours as this is purely to indicate the amount of time it takes for the driver to get from the store to the house.

In this case, the team suggest using the Prep time instead which does take into consideration store hours and reduce the estimated delivery time to fit expected times to deliver within your radius. 

I hope this help!

[Ash176]

Hi @tranguyen 

Thank you for your reply!

I will have ago at amending times 🙂

Thanks again,

Ash 

[Ash176]

HI @tranguyen ,

I have just tried amending times for Prep Time and I see what your team are saying. Does this amend the dates shown on the checkout page? It is still showing we deliver locally on a weekend. So it looks like the times/date on the checkout page it is not filtering in the hours/days of the business operating times.

Thanks,

Ash 

[tranguyen]

Hi @Ash176, thanks for letting me know! Once you've amended the Prep Time, it should definitely amen the dates shown on the checkout page. If possible, would you mind sending me a screenshot of what the Prep Time is set to at the moment? I can try to test this out on my end and see what might be missing still. 

[Dan4]

Hi @Ash176 did this get resolved?  I am still having the same issue and can't fix it.  Times/dates on the check out page seem to be quite random, regardless of the different combination of settings I've tried on the back end.

Dan

[Ash176]

Hi @Dan4 I did manage to get it to work after hours of amending all the settings and backwards and forwards with @tranguyen . The issue I had was it was showing delivery on a weekend when we are closed. Have a go at changing the following and see if it works for you:

Local Delivery operating hours 

I have mine set to mon-fri 09:00 - 17:00

Sat/Sun closed

Prep Time

Available Immediately (No prep time)

Scheduling

Scheduled delivery not allowed

Delivery estimate
2 hours to 5 days 

I set my time frame for local delivery from 2 hours to 5 days because if a customer orders before 1pm we try to deliver their order the same day. I found how this works is if you put a product on your website into the basket for local delivery at around 4:30pm it will show a delivery time of 06:30pm - xxx. If I add a product on a Saturday it will show delivery from monday at 11:00. Weekday it will add 2 hours onto the time of purchase on a weekend it will show monday 2 hours after the time we open.

Let me know how you get on and if you want to know what other settings I amended.

Ash