KDS BUG: Orders placed more than a week before fulfillment date do not appear on KDS

[lemondogs]

A heads up for anyone looking to set up orders for an upcoming date. If an order is placed using Square Online for a date within 7 days, it will appear correctly on the KDS when the fulfillment date and time arrives.

If an order is placed using Square Online for a date more than 7 days ahead (example: order placed Aug 30 for fulfillment on Sept 9 at 12pm), it simply won't appear on the KDS on Sept 9th and you'll be left scrambling to find a workaround.

Even if you have your KDS set to show orders when marked in progress (rather than within x minutes of the fulfillment time) they will not appear when marked in progress if the order date is > 7 days before fulfillment.

Workaround: ensure orders are not placed earlier than 7 days before the fulfillment date.

Actual fix: Square must fix their software to ensure all orders, regardless of the date placed, appear on the KDS.

[_Violet]

Hi @lemondogs - I'm sorry to hear that this issue with your Online Orders and the Square KDS has brought you to the Seller Community.

I reached out to the Square KDS Team and they let me know that a Support Ticket will need to be filed for this issue. If you haven't already, please reach out to Support directly by logging into your Square account and heading here. Then, our Support Team will gather the information needed to file the ticket for our engineers.

Thank you!