Items not synching correctly with Square Online/Weebly site

[Corndogman]

For the past three weeks, items from our POS are not synching correctly with our Square Online/Weebly website.

We are experienced users of the online store process and new items are taking several hours (days) to become available on the website back end (library) and several are showing zero inventory, when inventory is shown as available on the POS.

There is a program flaw or glitch happening somewhere that needs corrected immediately.

This is obviously not helpful for online sales. Any updates or solutions would be appreciated.

[Laurie_]

Hi @Cordogman,

I'm sorry to hear you're encountering this issue with your Square Online item sync - That's certainly not the behavior we'd expect when making updates to your inventory.

In order to take a closer look at this issue, we'd need to review your Square account settings. Since we're unable to exchange personal information via the Seller Community platform, the next step to resolve this would be to reach out to our Support Team when they return to the office on Monday at 6 a.m. Pacific Time.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport.

In the meantime, I've included a link to some troubleshooting steps you can try on your end. Should you have any issues reaching out to our team, please let us know.

[Corndogman]

Thanks, Laurie. Unfortunately, this appears to not be an issue with any of our settings. It is happening with items at random, not all of them. Although the synch is taking much longer than usual, some items come through as usual and others show zero inventory.

I will eventually call the support team, but the language barrier with Square representatives is so difficult that I thought that I would try here first. Unless you have a direct link or phone number to the Square online team?

We cannot be the only business having this issue, as it seems to be something from the website itself and not on our side. Thanks.

[sayra]

Hello, @Corndogman. 

Thank you for keeping us informed about the ongoing inventory sync issue. We genuinely understand the frustration this situation is causing you. 

In this regard, the phone number provided is the direct contact for our Square Online team. Connecting with them will enable a thorough investigation into the matter. We hope this direct interaction will lead to a swift resolution of the issue.

You're understanding and patience are greatly appreciated as we work to address this concern.

[Corndogman]

I was on hold for 25 minute sand then I quit.