Items marked as "sold out" are becoming available again

[Lacpeb]

The title of this thread has been edited by a Square Moderator from the original: "Is there a time limit for how long online items can be marked as sold out?"

I had several items in my online store marked as sold out - one because it was out of season, one because we were temporarily out of one of its key ingredients, and a third because two of three sizes were sold out.  In all three cases, they have been regularly turning back to becoming available on their own.  Is there a time limit to how long a product can be designated as sold out in the weebly online stores?  Or is this a support issue?

[Donnie-M]

@Lacpeb This is not the correct behavior, and I have had the same bug showing up recently.  I do know there are some posts on this, but not sure when it will get looked at or what the trigger is.

[_Violet · Accepted solution]

Hi @Lacpeb - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention.

I reached out to the Square Online team to confirm: there is no time limit. Items should retain their visibility until updated. 

For this issue, we'll need you to connect with our Support Team so they can gather the information required to create a support ticket, as we cannot access your Square account information here in the Seller Community. Then, our engineers can investigate this further. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

cc: @Donnie-M

[Lacpeb]

Will do.  Thank you for the info.