Items do not sync

[nkace]

I am having problems with my Weebly site and Square Dashboard syncing.

It has been working well for awhile now seems broken.

Is there any way to do a reset of the system.

When I add items to my Dashboard they sometimes appear online, sometimes they don't. 

Prices will not update between Weebly and the Dashboard.

If I add an item on the Website it will not appear in my Square Dashboard.

Lots of things going on, or rather not going on.

Customers are also having problems making online purchases right now.

Any thoughts????

Thanks !!!!

[Kassi_]

Hey there, @nkace - 

Welcome back to the Community. It's always nice seeing a friendly face. 

Which internet browser are you using to add those items? Give Google Chrome a try, if you aren't using it already. 

Whenever you're adding items, do you always add them to your Square Dashboard? Or do you add them to your Online Store? Doing this can result in some syncing issues. The best way is to add it through your Dashboard, so it can sync properly. 

Unfortunately, there isn't a way to reset the system. But you can turn off Square Sync and turn it back on. That can give it a little reboot to help with these glitches. 

If all of these don't do the trick, then I would recommend contacting our CS Team. They have the capability to file a ticket with our engineers to assist. 

Please let me know if you have any other questions.